
Wireless Network Solutions Specialist
3 hours ago
Ruckus Networks empowers customers to deliver exceptional experiences in demanding environments. Our Venue and Campus segment focuses on enabling wireless and wired connectivity across complex networks.
We're seeking a Staff Technical Support Engineer to act as the key contact and escalation point for our premium enterprise wireless customers, providing high-level service and issue resolution.
As a critical problem-solver, you'll take ownership of network issues reported by assigned accounts, quickly restore service, and provide excellent communication throughout.
You'll also reproduce customer-reported issues in a lab environment, work with engineering on new and existing defects, and proactively engage with customers to support upcoming changes.
Required Skills:
- Bachelor's degree or diploma in a computer-related field
- 6+ years of experience in networking, with excellent technical knowledge of wireless networking
- 3+ years of work history in an enterprise Technical Assistance Centre (TAC) environment
- Experience providing technical support to direct customers, resellers, and field teams in resolving product-related issues
Key Responsibilities:
- Troubleshoot complex Layer 2/3 issues in multi-vendor environments
- Fix STP, ACLs, VLANs, Multicast, VRRP, RIP, OSPF, BGP, IGMP, Stacking, MCT, IPv6, VoIP, SNMP, Port Security, Radius, AAA
- Maintain excellent communication and engagement with customers, field teams, and management
About Us:
Commscope is an Equal Opportunity Employer (EEO). We strive to build what's next in networking solutions and empower our employees to grow and develop their careers.
Come connect to your future at Commscope.
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