Director of Service Excellence

Operations Service Owner - A Key Player in Digital Services ManagementJob DescriptionThe Operations Service Owner is a critical role that oversees the operational strategy for digital services, ensuring alignment with overall business objectives.Develops and implements analytics and reporting to identify trends, patterns, and areas for service...

Job OverviewThe primary role of this position is to provide exceptional customer service to clients in the hospitality and travel sector.This entails handling inbound phone calls and email inquiries in a timely and professional manner.Supporting clients with booking accommodations and managing reservations is also a key responsibility.Key Skills:Customer...

We are looking for a Head of Technical Service Desk to define and drive our service strategy, lead a dynamic team of 15+ technical support engineers, and deliver exceptional support to our clients. In this pivotal role, you'll own the service desk strategy, optimize operations through automation and process improvement, and act as a trusted partner to...

Customer Service Expertise SoughtWe are currently looking for a skilled professional to provide exceptional customer service in German and Italian-speaking markets.Key Responsibilities:Deliver comprehensive customer support through email and phone, adhering to industry standards of excellence.Resolve simple technical issues efficiently and...

Technical Support SpecialistAre you passionate about providing excellent customer service? We are seeking a Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for delivering high-quality technical support to our customers.The ideal candidate will have excellent communication skills, both written and...

Excellent command of the German & Italian languages (C1) - both mandatory.Very good command of English (B1).Ability to solve simple technical problems,Interpersonal skills: ability to work in a team, active listening, empathy, politeness,Availability for a minimum 120-140 hours per month. German & Italian Customer Service Consultant | remote after...

Job DescriptionWe are seeking a highly skilled and organized German-speaking individual to join our customer service team as a 24/7 Contact Center Advisor.The successful candidate will be responsible for providing excellent customer service, resolving issues, and ensuring customer satisfaction.This is an excellent opportunity for someone who is passionate...

Job Title: Business Analyst - Payment ServicesWe are seeking a highly skilled and experienced Business Analyst to join our team. As a key member of our payment services department, you will be responsible for analyzing business needs and requirements, identifying opportunities for process improvements, and developing solutions to meet those needs.Job...

Job Description:We are seeking a skilled and dedicated Customer Support Associate to join our team. As a Customer Support Associate, you will play a crucial role in delivering high-quality customer service through email and phone channels to our high-profile client.Your primary responsibilities will include resolving customer inquiries, troubleshooting...

Senior IT Transition & Transformation ManagerWe seek an accomplished IT leader to oversee international programs, ensuring successful delivery within scope, time and quality standards.A minimum of 10 years' professional experience in senior roles, including leadership responsibility.At least 6 years' hands-on experience as a Transition & Transformation...