
Cloud Reliability Architect
21 hours ago
Kontakt.io is revolutionizing the way care operations are run.
We use AI, RTLS, and EHR data to automate workflows, adapt in real-time, and orchestrate all of care delivery operations. Our platform gives a clear picture of spaces, equipment, and people, eliminating inefficiencies and enhancing the patient experience.
Reliability Engineer Leader Job DescriptionWe're looking for a highly experienced SRE leader to own the reliability, performance, and automation of our cloud-based, real-time platform.
- Simplify high-traffic, mission-critical platforms with 10+ years of experience in Site Reliability Engineering or Cloud Infrastructure.
- Proven success scaling complex platforms in SaaS, IoT, or healthcare.
- Expertise in cloud platforms (AWS), Kubernetes, and distributed systems.
- Strong background in monitoring, logging, and observability with Prometheus, OpenTelemetry, or similar tools.
- Hands-on experience with incident management, postmortems, and building resilient systems.
- Deep knowledge of CI/CD automation, GitOps, and infrastructure as code (Terraform).
- Mature leadership approach, driving technical strategy while growing and mentoring a high-performance SRE team.
- Strong understanding of network security, access management, and compliance frameworks (HIPAA, SOC 2).
- Ensure 99.99% uptime across our cloud platform, meeting strict SLAs for healthcare customers.
- Design and implement self-healing, fault-tolerant systems to prevent failures before they happen.
- Define SLIs, SLOs, and SLAs, ensuring proactive performance monitoring and incident resolution.
- Architect and manage scalable cloud infrastructure (AWS) for massive real-time data processing.
- Optimize containerized environments (Kubernetes, Docker) to support multi-region deployments.
- Lead the adoption of infrastructure as code (Terraform) to fully automate infrastructure management.
- Build and refine a world-class monitoring, alerting, and logging system using Prometheus, Grafana, OpenTelemetry, and Datadog.
- Lead incident response and on-call operations, reducing mean time to detection (MTTD) and mean time to resolution (MTTR).
- Conduct blameless postmortems and continuously improve system resilience.
- Reduce manual intervention through automated deployment, scaling, and failover mechanisms.
- Partner with Security & Compliance teams to ensure infrastructure meets HIPAA and SOC 2 standards.
- Lead disaster recovery and business continuity planning to ensure critical healthcare services are always available.
- Drive technical strategy and roadmap for scalability, monitoring, and reliability engineering.
- Collaborate with Product, Engineering, and Infrastructure teams to align SRE initiatives with business priorities.
- Python expertise.
- AWS experience.
- Kubernetes knowledge.
- SaaS and IoT experience.
- Terraform skills.
- Prometheus proficiency.
- CI/CD understanding.
- IoC familiarity.
- GitOps knowledge.
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