Retail Operations Specialist

4 weeks ago


Prague, Hlavní město Praha, Czech Republic Wolt Full time
Job Description

Wolt is seeking a highly skilled Retail Account Manager to join our team in Czechia. As a key member of our retail operations team, you will be responsible for driving incremental revenue and providing tools and support for our partners to thrive on our platform.

Key Responsibilities:

  • Onboard and train new venues with Retail Associates, providing them with the necessary tools and information to start working as soon as possible.
  • Drive and manage Month over Month sales growth of our current venues, improving venue performance by measuring critical KPIs, conducting strong analysis, and performing frequent quality and satisfaction checks.
  • Owning the partner's assortment, suggesting which products should be listed initially, and working with the partner to constantly add/remove items to improve customer conversion.
  • Working with the partner to improve overall sales and conversion rates by sharing tools and best practices to help ensure the partner's success.
  • Getting feedback from our partners and translating it into product, marketing, and operations improvement.
  • Key communicator between our operations and Retail partners.
  • Working closely together with the marketing team to plan and execute campaigns together with Retail partners.

Requirements:

  • Strong understanding of retail operations in Slovakia.
  • Experience in account management and business development.
  • Ability to adapt and change tone and approach depending on the type of partner.
  • Team player with a willingness to get hands dirty.

What We Offer:

  • Opportunity to work in a high-growth environment.
  • Ownership and autonomy in your work.
  • Collaborative and ambitious team.


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