Operations Specialist, Courier Acquisition
1 month ago
We are a Finnish technology company and the leading food delivery platform in the region. We are growing rapidly and are now looking for an Operations Specialist to join our Courier Supply Team.
About the RoleAs an Operations Specialist in the Courier Supply Team, you will be responsible for ensuring that our courier partners receive the right help and support throughout their Wolt journey. You will work in a fast and dynamic environment, collaborating with the team to develop courier partner satisfaction and smooth, scalable processes.
Key Responsibilities- Take full ownership of Courier Acquisition across 8 countries: Austria, Czechia, Poland, Hungary, Croatia, Slovakia, Slovenia, and Serbia.
- Define operational forecasts, supply plans, and application targets for the region.
- Monitor KPIs and plan performance, executing necessary corrective actions, such as launching referral campaigns, activating applicants to convert faster, and engaging existing courier pool to deliver more.
- Conduct tests and implement new improvement concepts in planning, courier acquisition, onboarding performance, and courier activation.
At Wolt, we offer a dynamic and fast-paced work environment, with opportunities for growth and development. We are committed to supporting our employees in their careers and providing them with the tools and resources they need to succeed.
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are excited about working in a high-growth environment, taking ownership, and being part of an ambitious team, please submit your application in English via our job portal.
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