IT Manager for Banking Sector
2 days ago
We are seeking a highly experienced IT Manager to lead our Service Desk team in the banking sector. As a key member of our organization, you will be responsible for providing exceptional customer support and driving business growth through process optimization.
About Link GroupLink Group is a leading provider of financial services, dedicated to delivering innovative solutions that meet the evolving needs of our clients. Our team is passionate about excellence, and we are committed to fostering a collaborative and dynamic work environment.
Key Responsibilities- Team Management: Lead a high-performing Service Desk team, prioritizing tasks, and optimizing processes to deliver exceptional customer experiences.
- Customer Support: Collaborate closely with customers as the primary point of contact, ensuring effective communication, issue resolution, and continuous improvement.
- Process Optimization: Analyze service desk metrics, identify areas for improvement, and develop strategies to enhance efficiency and effectiveness.
- Budget Management: Generate detailed service reports, manage the service budget, and make data-driven decisions to drive business growth.
- Experience: At least 5 years of experience in IT Service Desk or IT service management, including a managerial role.
- Skills: Excellent command of English, proficiency in Italian (advantageous), ITIL certification (preferred), and experience with Agile and Scrum tools.
- Education: Bachelor's degree in Computer Science, Information Technology, or related field.
- Competitive Salary: £60,000 - £80,000 per annum, depending on experience.
- International Projects: Opportunity to work on global projects, collaborating with diverse teams and gaining international exposure.
- Professional Development: Training budget, access to industry events, and opportunities for career advancement.
- Wellness Initiatives: Private healthcare, sport subscription, and a supportive work-life balance culture.
We are looking for an experienced IT professional who shares our passion for innovation, collaboration, and customer satisfaction. If you are a motivated leader with a track record of success in IT service management, please apply now.
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