IT Service Desk Manager
1 month ago
We are seeking a highly skilled and experienced IT Service Desk Manager to join our team at Link Group. As a key member of our support team, you will be responsible for managing the day-to-day activities of our service desk, ensuring that all customer inquiries are addressed promptly and efficiently.
About the RoleThis is an excellent opportunity for someone with a passion for IT service management and a proven track record of delivering high-quality customer support. As an IT Service Desk Manager at Link Group, you will be responsible for:
- Managing a team of support specialists to ensure seamless delivery of customer services.
- Developing and implementing efficient processes and procedures to improve service quality and reduce response times.
- Collaborating closely with customers to understand their needs and preferences, and working closely with the Expert team to align priorities with business requirements.
- Addressing critical situations promptly and developing strategies to prevent recurrence.
To be successful in this role, you will need:
- A strong background in IT service management, preferably with experience in the banking sector.
- At least 5 years of experience in IT service desk or IT service management, including a managerial role.
- Excellent command of English, both written and verbal.
- Proficiency in Italian is a significant advantage.
- Familiarity with ITIL processes and tools, with ITIL certification being a plus.
In addition to a competitive salary, we offer a range of benefits, including sport subscription, private healthcare, and training budget. Our estimated salary for this role is $80,000-$110,000 per annum, depending on your level of experience and qualifications.
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