Service Desk Manager

4 days ago


Remote, Czech Republic Link Group Full time
  • Experience in the banking sector.
  • At least 5 years of experience in IT Service Desk or IT service management, including a managerial role.
  • Excellent command of English.
  • Proficiency in Italian will be a significant advantage.
  • Familiarity with ITIL processes and tools (ITIL certification is a plus).
  • Proven experience in team management, prioritizing tickets, and optimizing customer support processes.
,[Collaborate closely with the customer, acting as the primary point of contact for all inquiries and ensuring effective communication., Generate detailed service reports and efficiently manage the service budget., Partner with the Expert team to oversee service delivery, aligning priorities with the customer’s business requirements., Address critical situations promptly, developing and implementing preventative strategies to avoid recurrence., Lead the management of issues and problems, ensuring swift identification, documentation, and resolution.] Requirements: ITIL, Team management Tools: Agile, Scrum. Additionally: Sport subscription, Private healthcare, Training budget, International projects.

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