Customer Service Representative

1 week ago


Katowice, Silesia, Czech Republic Teleperformance Poland Full time

Company Overview:

We are a leading company in customer experience management, specializing in delivering exceptional services to businesses across various industries.

Job Summary:

We are seeking an experienced Customer Service Representative to join our team. As a representative, you will be responsible for providing top-notch service to our clients, handling inquiries and issues related to product placement on a popular e-commerce platform.

Key Responsibilities:

  • Support German-speaking business customers with problem-solving related to product placement on the e-commerce platform.
  • Handle inquiries through various communication channels, including calls, emails, and chats.
  • Bolster our corporate image by providing excellent service and ensuring high process quality.

Requirements:

  • Excellent German language skills at a minimum B2 level.
  • Very good knowledge of English to at least B2 level.
  • Excellent computer skills.
  • Availability for at least 120 hours per month within project working hours (Monday to Sunday, 6:00-22:00).
  • Strong communication skills, including empathy, assertiveness, active listening, commitment to solving customer issues, and clear expression.

What We Offer:

  • Employment contract with a gross salary of PLN 7,500/month or civil contract with a gross hourly rate of PLN 50.
  • Referral program with bonuses.
  • Attractive benefits, including private medical care, sports card subsidies, free access to a language learning platform.
  • Flexible shift work that can be easily combined with other activities.
  • A modern office where warm delicious coffee awaits you every day.
  • Access to the MyBenefit platform, where you can exchange points for rewards.
  • Opportunities for personal and language development - internal training and free access to a language learning platform.
  • Chance to grow within the company's structures through internal recruitment.

Ongoing Tasks:

  • Maintain a positive and professional attitude when interacting with clients.
  • Stay up-to-date with company policies and procedures.
  • Participate in ongoing training and development programs to improve skills and knowledge.


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