Strategic Customer Experience Lead @ HeroCoders

3 days ago


Remote Gdańsk, Czech Republic HeroCoders Full time
About Us
At HeroCoders, we're a small, fully remote team of 20 people spread across the globe. Our mission is to build powerful apps that help people work more efficiently. As a Platinum Atlassian Partner, our tools are trusted by over 70,000 companies worldwide, with a few hundred thousand active users and a steady growth rate.

We value our people as our greatest asset, respect work-life balance, and foster a supportive environment for growth. If you're searching for a remote role where you can make a real impact, HeroCoders could be the perfect fit for you.

This recruitment process will be conducted entirely in English, and you'll be working with a team spread worldwide. We work synchronously, so a minimum 4h overlap with UTC +1 is necessary regardless of where you live.

Job Description:
We're looking for a CUSTOMER SUCCESS MANAGER to join our team. In this role, you will Develop and implement a Customer Success strategy to optimize customer experience and engagement. You will Proactively engage with customers to understand their needs, challenges, and goals. You will act as a trusted advisor, ensuring customers achieve their desired outcomes using our products.

Your focus will be on ensuring customers see the full value of our solutions, leading to long-term partnerships and reduced churn. You will work closely with our Customer Support Team and other key stakeholders to enhance customer satisfaction, increase retention, and drive expansion opportunities.

The ideal candidate will have at least 4 years of experience in Customer Success for SaaS products, excellent English communication skills, and the ability to analyze data and customer insights to inform strategic decisions. You will also have a proactive approach to problem-solving and a degree of technical ability. Experience in the Atlassian Ecosystem, particularly with Jira and Jira Service Management, and HubSpot is a plus.

What We Offer:
We offer a long-term B2B contract with a competitive salary, 33 days of paid annual leave, and a completely remote position. You'll also have control over your professional development, participate in an annual profit-sharing program, and enjoy an annual retreat to spend quality time together. As a member of our team, you'll be part of a small, growing company and participate in business decisions.

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