Customer Support Specialist for Data Analytics

5 days ago


Remote Kyiv Kraków Warszawa, Czech Republic Railsware Full time

We are seeking a skilled and experienced Customer Support Specialist to join our team at Railsware. In this role, you will be responsible for providing top-notch support to our customers who use Coupler.io, a leading data analytics platform.

Key Responsibilities:
  • Technical Support: Respond to customer inquiries via email, phone, or chat, and resolve technical issues related to Coupler.io's data integration and analytics tools.
  • Product Guidance: Conduct demo calls for potential customers, provide product tours, and offer guidance on how to get the most out of Coupler.io.
  • Troubleshooting: Identify and resolve complex technical issues, debug problems, and assist customers with setup and configuration.
  • Knowledge Base Maintenance: Contribute to the development and maintenance of our knowledge base by creating and updating support articles and documentation.
Requirements:
  • 2+ Years of Experience: In technical or product support for SaaS products, preferably in data analytics or related fields.
  • Advanced Communication Skills: Excellent written and verbal communication skills, with the ability to articulate complex technical information in a clear and concise manner.
  • Analytical Thinking: Strong analytical thinking and problem-solving skills, with the ability to investigate and resolve complex technical issues.
  • CRM and Ticketing Systems: Experience working with CRM systems and ticketing software, such as Help Scout or Zendesk.
Benefits:
  • Flat Structure: Collaborative and dynamic work environment with a flat structure.
  • International Projects: Opportunity to work on international projects and engage with global customers.
  • Home Office: Flexible work arrangement, including the option to work from home.
  • Sport Subscription: Access to exclusive sports facilities and events.
  • Training Budget: Professional development opportunities and training budget.
  • Private Healthcare: Comprehensive private healthcare plan.
  • Canteen and Snacks: On-site canteen and snacks, including free beverages and parking.
About Us:

Railsware is a leading provider of data analytics solutions, committed to delivering innovative products and exceptional customer support. If you are passionate about technology and customer support, we encourage you to apply for this exciting opportunity.



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