Content Support Specialist

2 weeks ago


Remote, Czech Republic Reedsy Full time
Supporting Authors and Publishing Professionals

We are seeking a highly skilled Content Support Specialist to join our team at Reedsy. As a key member of our support team, you will be responsible for providing exceptional support to authors, creative publishing professionals, and optimizing conversion.

About the Role:

  • Offer support to authors and publishing professionals through various channels;
  • Review projects submitted on our platform;
  • Build customer funnels (design emails and in-app messages) to reactivate users and introduce Reedsy's features;
  • Maintain and update our FAQ based on user feedback and questions;
  • Suggest product features based on user feedback;
  • Contribute to maintaining a high NPS (currently at 86).

Requirements:

  • A strong understanding of customer support principles and best practices;
  • Experience with project management tools and processes;
  • Excellent communication and problem-solving skills;
  • Able to work independently and as part of a team;
  • Familiarity with marketing automation tools and techniques is an advantage.

What We Offer:

  • A competitive salary range of $25k – $45k;
  • The opportunity to work remotely;
  • Support for relocation.

About Us:

We're a fast-growing company that has revolutionized the book publishing industry. Our platform connects authors with top publishing professionals, and we're committed to helping them create beautiful books. If you're passionate about supporting authors and publishing professionals, and have a keen eye for detail, we'd love to hear from you.



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