Salesforce Support Specialist for Data-Driven Marketing
5 days ago
Job Description:
Full Circle Insights is seeking a Salesforce Customer Support Specialist to provide expert assistance to our clients in achieving their marketing goals. As a key member of our team, you will be responsible for delivering exceptional support and ensuring seamless onboarding experiences for new customers.
This role requires a unique blend of technical expertise and interpersonal skills, as you will work closely with clients to understand their business needs and provide tailored solutions. Your ability to communicate complex ideas clearly and empathetically will be crucial in building strong relationships with our clients.
In this position, you will report directly to the VP of Customer Success and will be part of a dynamic team that values transparency, collaboration, and innovation. Our goal is to empower our clients to make data-driven decisions and drive success through our powerful, Salesforce-native solution.
About the Role:
- Provide first- and second-line support for Full Circle AppExchange products
- Address and resolve customer inquiries and issues
- Evaluate and escalate complex issues to the development team
- Collaborate with internal teams to configure our products/services according to client specifications
- Develop and deliver training programs to empower clients with the knowledge and skills needed to maximize the value of our solutions
- Establish key performance indicators (KPIs) and success metrics to track the impact of our solutions post-implementation
About You:
- Active Salesforce certification - Salesforce Administrator - and relevant experience
- Ability to understand Marketing Operations requirements
- High emotional intelligence with an analytical, detail-oriented mindset
- Extensive experience across the Salesforce product suite
- Proficiency and comfort working with Salesforce reports and dashboards
Preferred Qualifications:
- Active Salesforce certification - Advanced Salesforce Administrator or/and Sales Cloud Consultant
- 2+ years of experience in marketing operations systems
- Experience with customer success/support
- Familiarity with the Salesforce data loader
Our Core Values:
- Be Transparent: Transparency is a way of life. To truly Be Transparent, you must be candid and honest with everyone to gain trust and build relationships.
- Build Bridges: Building Bridges connects people. It creates trust, builds relationships, and generates growth opportunities both professionally and personally.
- Do It Now: Do It Now honors the importance of requests and questions, clears lingering tasks, and helps us focus on core actions that change the business.
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