High-Level PTP Process Leader
16 hours ago
We are seeking a highly skilled and experienced PTP Support Center Senior Manager to join our ONE Danone Business Services team in Warsaw.
Company OverviewONE Danone Business Services (DBS) is responsible for delivering standardized and comprehensive solutions to improve work quality and employee, customer, and supplier services across Europe. Our function operates through various departments, covering areas such as Procure to Pay, Record to Report, Invoice to Cash, Employee Services, Master Data Management, Internal Control, Tax.
Responsibilities- Serve as the local Point of Contact for internal and external stakeholders, addressing inquiries related to the P2P process.
- Monitor, optimize, and communicate P2P workflow reports with Business Units (BU) to ensure timely and efficient process execution.
- Ensure compliance with company policies by executing, monitoring, and reporting non-compliance issues to relevant stakeholders.
- Recruit, lead, and set targets for the team, while motivating and providing regular feedback to foster collaboration, accountability, continuous improvement, and a customer-centric approach.
- Actively contribute to global P2P projects by providing local insights to align with broader global objectives.
- Proactively identify and implement process improvements within the P2P Support Center.
- Establish and track performance metrics, ensuring the Support Center meets or exceeds defined targets.
- Build and maintain positive relationships with key stakeholders to ensure smooth and collaborative P2P operations.
- Strong leadership and team management skills.
- Excellent knowledge of English (min. B2).
- Service-oriented mindset.
- Strong interpersonal skills with the ability to communicate clearly and effectively.
- Experience in a similar role within SSC / BPO environment.
- Ability to monitor and optimize processes.
- Competitive employment terms based on an employment contract with an international, prestigious company.
- Work in a professional environment with a well-developed feedback culture.
- Flexible work model in a hybrid system (2 days a week working from the office in Warsaw).
- Workation - the ability to combine work with leisure - for 30 days a year, you can work from virtually any location in Europe.
- Access to a benefits platform offering discounts on company products and vouchers for cultural and sports events.
- Subsidy for Luxmed / Medicover - after all, we prioritize health.
- Subsidy for a Multisport card.
- Life insurance and Employee Capital Plans (PPK).
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