Customer Service Representative with Spanish Language Skills

6 days ago


Brno, South Moravian, Czech Republic Notino Full time

About Notino

Notino is a dynamic and innovative e-commerce company that has revolutionized the beauty and health industry in Europe. With a strong presence in 27 countries, we are committed to providing exceptional customer service and creating a unique shopping experience for our 16 million customers.

Job Summary

We are seeking a highly skilled and multilingual Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing top-notch support to our Spanish-speaking clients, ensuring their satisfaction and loyalty to our brand.

Key Responsibilities

  • Customer Support: Respond to customer inquiries via phone and email, resolving issues and providing solutions in a timely and professional manner.
  • Order Management: Create, edit, and track customer orders, ensuring accuracy and efficiency in all aspects of order processing.
  • Administrative Tasks: Manage customer orders, including payments, replacements, and communication with suppliers and the warehouse.
  • Product Information: Provide customers with detailed information about our products, highlighting their features and benefits.
  • Marketing Support: Collaborate with the marketing department to translate marketing materials and reviews.

Requirements

  • Language Skills: Proficient knowledge of Spanish language, both written and spoken.
  • Communication Skills: Excellent communication skills, with the ability to articulate complex information in a clear and concise manner.
  • Empathy and Professionalism: High empathy capacity and professional attitude, with a strong focus on customer satisfaction.
  • Personal Development: Enthusiasm for personal development and a willingness to learn and grow with the company.

What We Offer

  • Career Opportunities: Great career opportunities in a successful and growing multinational company.
  • Team Environment: Super-friendly team environment, with a focus on collaboration and mutual respect.
  • Benefits: Exquisite benefits package, including 25 days of vacation, sick days, and a cafeteria benefit of 1600 CZK/month.
  • Work-Life Balance: Flexible working hours and a focus on work-life balance, ensuring that you have time for your loved ones and hobbies.

Join Our Team

We are a company that values innovation, creativity, and teamwork. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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