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Order Experience Representative

3 months ago

Brno, South Moravian, Czech Republic Zebra Technologies Full time

Remote Work: Hybrid

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.

Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.

You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We've only begun reimaging the future – for our people, our customers, and the world.

Let's create tomorrow together.

The Order Experience (OEX) organization is responsible for all aspects of customer care related to the quote-to-order process, including people, process, tools and customer satisfaction.

The team is responsible for the accurate entry of purchase order and/or Service Contract information from the sales team or directly from Zebra's customers into Zebra's system.

They act as a subject matter expert on all matters related to the product and/or service contract orders, responding to inquiries from management, Zebra's sales teams and the customer

Responsibilities:

  • Learns and applies knowledge of Zebra's systems, processes, and philosophies around management of product and/or service contract orders. Enters new order and/or service contract data into the system, ensuring data accuracy and process adherence. Meets or exceeds all departmental or individual metrics associated with performance against service level agreements. Provides price quotes on request. Ensures proper recording and tracking of all assigned orders. Responds to customer or internal inquiries regarding order status, invoices, service contract entitlements etc. Escalates any new or complex problems to management for assistance. Coordinates with other internal departments to drive issue resolution regarding order status, invoicing, shipping dates, product availability, discounts, quality issues, damaged or misshipped product, resolution of other issues etc. Adheres to OEX customer strategy, leads by example and follows our customer principles. Delivers a positive ordering and invoicing experience to our customers and partners

Qualifications:

Minimum Education: High School or equivalent

Minimum Work Experience (years): None

  • Key Skills and Competencies:
  • Strong data entry skills with attention to detail and quality. Strong process adherence.
  • Fluent level of English (written and verbal) as well as local language as applicable.
  • Beginner level skills in Microsoft business applications including Word, Excel and Outlook
  • Customer service values / orientation.
  • Solid professional work behaviors (attendance, teamwork, time management).
  • Strong communication skills (listening, providing clear and concise information, using proper language and communication channels. Position Specific Information:
  • Able to telework - Yes, hybrid model Benefits:
  • 5 weeks of vacation, 5 sick days and 2 volunteer days paid off.
  • Multisport card at a reduced price.
  • Meal contribution.
  • Monthly contribution 800 CZK/month in the form of credits on your Benefit plus card with cafeteria system where you can choose from wide range of activities/benefits from Health, Sports, Travel, Wellness, Development, Culture up to company Language courses.
  • Training and personal development in soft skills and hard skills, access to our internal learning portal and internal career opportunities within Zebra departments.
  • Annual bonuses based on financial results.
  • Yearly salary increases according to individual performance.
  • Employee referral bonus for bringing New Talent to Zebra.
  • Free beverages and fruit days (coffee, tea, milk available in our kitchenette).
  • Life & Pension insurance contribution.
  • New modern and multifunctional workplace at Vlněna Office park in the city centre
  • Discount at our partners (Banks, HP, Dell, Microsoft Office).

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via ) email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.