Quality Assurance Expert
2 weeks ago
Quality Assurance Expert
As a Quality Assurance Expert, you will be responsible for managing and resolving customer inquiries via phone and email. You will troubleshoot issues and provide accurate, timely solutions.
Key Responsibilities- Manage and resolve customer inquiries via phone and email.
- Troubleshoot issues and provide accurate, timely solutions.
- Build and maintain strong relationships with customers.
- Collaborate with internal teams to ensure efficient case resolution.
- Maintain clear and accurate records of customer interactions.
You will also identify recurring issues and contribute to process improvements and knowledge base updates. The ideal candidate will have:
- Fluent proficiency in Hungarian and English language (C1).
- At least 1 year of international customer service area experience.
- Good technical knowledge and troubleshooting skills, well versed with Excel and other MS Office tools.
Our organization is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics.
We seek an individual who can build and maintain strong relationships with customers while prioritizing requests and concerns.
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