Technical Support Professional

7 days ago


Bielsko Biała Katowice, Czech Republic Timebook Software Full time

Timebook Software Inc. is a fast-growing SaaS company dedicated to delivering innovative solutions for product discovery.

We're seeking a Technical Support Professional who will serve as the vital link between our platform and our customers.

This role involves handling a high volume of customer queries, collaborating with engineering teams to maintain platform reliability, and identifying trends in customer issues to prevent recurring problems.

About Us

We empower businesses through innovation by optimizing workflows, enhancing decision-making, and achieving remarkable outcomes.

What We Offer
  • Competitive salary: 25,000-30,000 EUR per year
  • Opportunities for professional growth and skill development
  • A modern and flexible work environment
  • The chance to be part of a forward-thinking team shaping the SaaS industry
Your Key Responsibilities
  • Handle a high volume of customer inquiries via email, live chat, and ticketing systems
  • Diagnostics and resolution of technical issues related to our product discovery tools
  • Maintenance of detailed records of customer interactions and identification of recurring issues
  • Onboarding and training of new customers on best practices
  • Proactive monitoring of system performance and prevention of downtime
Requirements
  • SaaS experience
  • Product discovery expertise
  • Knowledge of API and web technologies
  • SQL skills
  • Strong communication skills


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