Customer Support Expert for Product Discovery Platform

3 weeks ago


Gliwice Bielsko Biała Katowice, Czech Republic Timebook Software Full time

We are seeking a skilled Customer Support Specialist to join our team at Timebook Software Inc. in Poland.

As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients via email, live chat, and ticketing systems.

Your primary focus will be on troubleshooting technical issues related to our product discovery tools, including API configurations and system bugs.

You will also be responsible for maintaining detailed records of customer interactions, identifying recurring issues, and escalating them to relevant teams.

In addition, you will assist with customer onboarding sessions, provide basic platform training, and offer guidance on best practices.

To be successful in this role, you must have excellent problem-solving skills, a proactive approach to challenges, and the ability to manage multiple priorities under pressure.

The ideal candidate will have experience in customer support, a solid understanding of REST APIs and web technologies, and basic SQL knowledge.

A competitive salary of $**45,000 - 55,000 per annum**, plus comprehensive benefits and opportunities for professional growth and skill development, make this an attractive opportunity for anyone looking to advance their career in customer support.

Benefits include flexible working hours, a training budget, small teams, free coffee, free parking, and bike parking.

Join us as a Customer Support Specialist and become part of a forward-thinking team shaping the SaaS industry.



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