Senior Technical Specialist

2 days ago


Katowice Kraków Lublin Opole, Czech Republic beBeeTechnical Full time €34,213 - €45,433
Job Opportunity

We are seeking a highly skilled IT Support Agent to join our team. As an IT Support Agent, you will provide first-level technical support to end-users over the phone, chat, or email. You will troubleshoot and resolve technical issues related to hardware, software, and network problems.

Key Responsibilities:
  • Respond to and resolve customer inquiries and issues in a timely and professional manner.
  • Identify and troubleshoot technical problems using various tools and resources.
  • Collaborate with internal teams to resolve complex technical issues.
Requirements:
  • Basic knowledge of IT concepts and terminology.
  • Excellent communication and problem-solving skills.
  • Ability to work in a team environment.
  • Basic knowledge of Microsoft products (Excel, Windows).
Desirable Skills:
  • Fluency in Swedish and English.
  • Experience with helpdesk software and ticketing systems.

A successful IT Support Agent will be able to work independently and as part of a team to deliver high-quality service to our customers. We are looking for individuals who are willing to learn and grow with our company.



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