Order Management Team Lead

3 weeks ago

Prague, Hlavní město Praha, Czech Republic Schleich GmbH Full time
Unlock Your Potential as a B2B Order Management Team Lead

At Schleich GmbH, we're seeking a highly skilled and experienced B2B Order Management Team Lead to join our dynamic team. As a key member of our operations team, you'll be responsible for overseeing the entire order management process, from receipt to delivery.

Key Responsibilities:
  • Ensure accurate and timely order entry and fulfillment using SAP
  • Monitor order status and resolve issues throughout the order lifecycle
  • Act as the primary contact for key B2B clients regarding order inquiries and issues
  • Maintain strong client relationships to ensure high customer satisfaction
  • Collaborate with internal departments (sales, logistics, finance) for smooth order processing
  • Coordinate with suppliers and third-party logistics providers as needed
  • Facilitate communication among stakeholders to resolve order-related issues
  • Ensure consistency and efficiency in order management across Schleich subsidiaries
  • Lead and mentor a team of order management specialists
  • Provide training and support to foster a positive work environment
  • Set performance goals and conduct regular reviews
  • Identify and implement improvements to enhance order management efficiency and accuracy
  • Develop and maintain standard operating procedures
  • Define and implement order management guidelines
  • Leverage SAP functionalities to streamline processes
  • Generate regular reports on order status, volume, and performance metrics using SAP
  • Analyze data to identify trends and make data-driven decisions for process improvement
Requirements:
  • Bachelor's degree in Business Administration, Supply Chain Management, or a related field
  • Minimum 7 years of experience in order management, preferably in a B2B environment
  • Proven leadership experience with a track record of managing and developing teams
  • Fluency in both English and German, which is essential for effective communication
  • Strong organizational and multitasking abilities
  • Excellent communication and interpersonal skills
  • Proficiency in order management software, particularly SAP, as well as the Microsoft Office Suite
  • Analytical mindset with the ability to make data-driven decisions
Join a Dynamic Team and Unlock Your Potential

At Schleich GmbH, we offer a dynamic and diverse work environment that provides individual career and development opportunities. Our employees have access to numerous online courses via our training platform, and we aim to please with an attractive, fair salary and additional benefits. You'll also enjoy great discounts on our Schleich products, 30 days of paid leave per year, and a hybrid working model with no core working hours.

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