Support Team Lead
2 weeks ago
The Support Team Lead is a key role within our local Support team in Czechia. As a Support Team Lead, you will be responsible for leading and developing our Support Associates to ensure they perform at their best. We are seeking a customer-obsessed individual who is passionate about people management and takes ownership beyond the obvious to support our team members.
Key Responsibilities- Lead your team of Support Associates and create an environment where they can develop through encouragement and empowerment.
- Monitor your team's performance, identify areas for improvement, and provide feedback and coaching to ensure they meet set KPIs.
- Collect insights, feedback, and best practices to design further development of our services.
- Use your analytical skills to evaluate data and suggest solutions for current challenges.
- Participate in the recruitment and onboarding of new Support Associates.
- Collaborate closely with peers and colleagues from other departments to meet customer needs.
- Flexible working hours, 40 hours/week.
- Occasional work-from-home opportunities with Wolt-provided equipment.
- Multi-sport card partially sponsored by Wolt.
- Yearly benefit plus program budget for personal preferences.
- 15% subsidized amount of Wolt orders.
- Free snacks and drinks in the office and regular team-building activities.
- Sick days.
We will review applications continuously. Please submit your CV in English and Czech/Slovak, in PDF format, through our Career website.
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