Technical Support Specialist for Xenoss

5 days ago


Wrocław, Województwo dolnośląskie, Czech Republic Xenoss Full time

Xenoss seeks a Technical Support Specialist to deliver exceptional technical services within our TGCS environment.

About the Role

The ideal candidate will provide expert-level support for end-users, addressing complex technical issues related to hardware and software failures, network connectivity, laptop/PC deployment, asset tracking, and general desktop/lab equipment problems.

Key Responsibilities
  • Diagnose, troubleshoot, and resolve technical issues efficiently
  • Provide timely and effective support for end-users via various communication channels
  • Collaborate with internal teams to ensure seamless service delivery
  • Maintain accurate records of incidents, resolutions, and customer interactions
Requirements
  • Bachelor's degree in Computer Science or related field (or equivalent experience)
  • Minimum 5 years of experience in technical support, preferably in a fast-paced Help Desk environment
  • Strong knowledge of Microsoft Office, Outlook, Symantec antivirus, and wireless connectivity
  • Familiarity with Windows NT, 2000, XP, Vista, and Windows Mobile operating systems
  • Ability to work independently and as part of a team, with excellent communication and organizational skills


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