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Salesforce Product Owner

2 months ago


Prague, Hlavní město Praha, Czech Republic Make Full time

Job Summary

We are seeking a highly skilled Salesforce Product Owner - GTM Systems Technical Lead to join our team at Make. As a key member of our Central Business Processes and Systems department, you will be responsible for designing and implementing scalable, efficient, and user-oriented systems processes to support our go-to-market motion.

Key Responsibilities

  • Design and Implementation of Technical Business Processes: You will be responsible for designing and implementing technical business processes within Salesforce central CRM with other customer success and sales tools. GTM systems will be centrally managed by the Business Processes and Systems team.
  • Technical and Operational Advisory: You will offer technical and operational advisory to business partners during brainstorming phases of GTM operations process designs.
  • Functional Requirements Collection: You will engage with business units stakeholders and GTM Strategy and Operations team to collect functional requirements for both internal or cross-departments processes within centrally-managed GTM tools. Then, you will transform them into technical requirements for proper implementation.
  • Alignment and Delivery of Technical Initiatives: You will coordinate and ensure proper alignment and delivery of GTM-related technical initiatives where Business Processes & Systems team is involved.
  • Team Leadership: You will lead a team of Business Processes & Systems specialists with focus on GTM systems projects and implementations to ensure autonomous management of initiatives covering GTM scope, while reporting to the Head of Business Processes and Systems.
  • End-to-End Initiatives Management: You will manage end-to-end initiatives and projects covering GTM motion cross-functions needs.
  • System Configuration and Setup: You will configure and setup centrally-managed GTM systems (CRM, Customer Success Tool..) to adopt to business needs and to improve the overall user experience.
  • Technical Solution Implementation: You will implement scalable and easy-to-maintain technical solutions (user interfaces, forms, automation scenarios...) to power those business processes within GTM tools.

Requirements

  • Experience in Salesforce Implementations: You will have 5-7 years of experience in Salesforce implementations or Go-to-market systems implementation roles with parallel earned experience around Sales operations in a SaaS company (Salesforce is a must-have, Hubspot or other CRMs would be highly valuable).
  • Admin Knowledge of Sales/Success Tools: You will have admin knowledge of Custify or other Sales/Success and digital tools.
  • Experience with Automation Platforms: You will have experience with working with Make platform or any other automation platform.
  • Business Requirements Translation: You will have the ability to translate business requirements road map into detailed action plan and technical requirements.
  • Language Skills: You will be fluent in English.

What We Offer

  • RSUs Grant: You will receive RSUs grant in a rapidly growing company raising its value every day.
  • Annual Bonus: You will receive an annual bonus.
  • Multinational Team: You will be part of a multinational team with 42 nationalities creating the future of automation.
  • Learning & Development Plan: You will have access to a learning & development plan (online language, professional courses, conference tickets and other trainings) & 2 Company Learning Days per year.
  • Company Impact Days: You will have 3 Company Impact Days per year.
  • Equipment and Benefits: You will have access to notebook/Macbook and 34'' curved monitor, 25 days of vacation, 4 sick days, company day off on 31st December, 10 care days to care for your loved ones, Extra parental vacation (3-6 months), RSUs grant for a newborn child, Life insurance, Benefit Plus Cafeteria (incl. MultiSport Card), Remote working allowance, Snack bar, coffee, tea, fruit and vegetable, and sweets all day - every day - available for everyone, Monday breakfast, Wednesday lunch, and Friday break, with company-provided food and drinks, with music and lively discussion, Flexible working hours + home office, Company therapy pets in Prague's office (dog-friendly office), Company 3D printer, Team buildings, parties, and company events multiple times a year.