
Technical Support Specialist for Czech Language
4 days ago
Ideal Candidate Profile
- Fluent communication in Czech language with a high level of accuracy
- Upper-intermediate English language skills with ability to clearly articulate technical concepts
- Excellent interpersonal and customer service skills, able to effectively communicate with diverse stakeholders
- Strong interest in IT and technology, with enthusiasm for staying up-to-date on the latest trends and innovations
- Ambitious and self-motivated individual seeking an international working environment
We are seeking a highly skilled Technical Support Specialist to join our team as a Czech Speaking Service Desk Agent. As a key member of our support team, you will be responsible for providing exceptional customer service to clients via email, chat, and phone while resolving complex IT-related issues.
Key Responsibilities:
- Provide comprehensive guidance and information on IT-related issues to clients via various communication channels
- Efficiently record all customer interactions throughout the lifecycle of tickets to ensure accurate tracking and resolution
- Prioritize and manage tickets in an orderly manner to guarantee timely resolution
- Employ a proactive approach to continuously improve the quality of service delivery
- Deliver high-quality information and escalate unresolved issues to Level 2 teams when necessary
Requirements:
- Exceptional communication skills with the ability to articulate technical concepts clearly
Benefits:
- Competitive salary and benefits package
- Ongoing training and development opportunities
- Language course reimbursement
- Internal career advancement opportunities
- Free gym membership and employee events
- Flexible work arrangements with remote work options
About Our Company:
We are a leading IT professional services company dedicated to helping clients transform their business, operating, and technology models for the digital era. With a strong focus on delivering exceptional service and fostering a collaborative work environment, we offer exciting opportunities for personal and professional growth.
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