Technical IT Service Manager

7 days ago

Kraków, Lesser Poland, Czech Republic beBeeService Full time 4,000,000 - 7,000,000
IT Service Management Expertise

We are seeking an experienced IT Service Owner to join our team. In this role, you will be responsible for the end-to-end management of critical IT services, ensuring their performance, compliance, and alignment with business needs.

  • Job Description:
  • Manage the full lifecycle of assigned IT services across environments
  • Ensure adherence to internal governance and compliance standards
  • Collaborate with cross-functional teams and stakeholders to align service performance with business expectations
  • Plan for service upgrades, capacity needs, and technology refreshes
  • Monitor and improve the reliability and stability of IT services
  • Act as the main escalation point for service-related issues
  • Coordinate responses and regular reviews through delegation and consolidation of inputs
  • Maintain accurate service inventories and documentation
  • Communicate service performance and improvements to stakeholders
  • Support audits and risk assessments related to IT services

Requirements:

  • 5 years of experience in IT Service Management, Infrastructure/Software support, or Project Management
  • Solid understanding of ITIL methodologies, particularly in service continuity, incident, problem, and change management
  • Strong communication skills in English
  • Experience building effective relationships with stakeholders across teams
  • Familiarity with governance and risk compliance frameworks
  • A proactive mindset and a can-do attitude
  • The ability to coordinate cross-team activities and deliverables
  • Good working knowledge of IT environments, including production and UAT
  • Experience working with service inventory or asset management tools
  • Ability to manage multiple priorities and adapt to change quickly

Preferred Qualifications:

  • Experience with Windows, Linux, or Oracle database environments
  • Prior exposure to working in a large-scale, global enterprise
  • Knowledge of cybersecurity frameworks and collaboration with cyber teams
  • Experience in capacity planning and evergreening of services
  • Background in vendor or third-party service coordination

Benefits:

This is a Kraków-based opportunity with a hybrid work model (6 days/month in the office).

Join us in driving operational excellence, service stability, and risk mitigation while enhancing visibility and communication between technical and business stakeholders.

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