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Major Incident Manager @

2 weeks ago

Kraków, Lesser Poland, Czech Republic beBeeLeader Full time €45,000 - €60,000
Incident Response Leader Role

The primary objective of this position is to ensure the seamless continuity and stability of our business services by effectively managing and communicating IT service recovery during major incidents.

This critical role requires a key member of our IT team who possesses excellent communication and problem-solving skills, enabling them to articulate complex information effectively to various stakeholders. The ideal candidate will have a solid understanding of both technical and business processes, empowering them to drive incidents through to conclusion efficiently.

This position involves:

  • Coordinating and communicating the recovery of IT services during high-impact incidents.
  • Capturing accurate incident lifecycle milestones to drive improvement of recovery times.
  • Leading service recovery efforts for high and critical threat level incidents, facilitating technical and business calls with key teams and stakeholders.
  • Fostering effective working relationships with IT colleagues and business partners to ensure cohesive collaboration.
  • Documenting and communicating root cause details via Major Incident Reviews in conjunction with the Problem Management discipline.
  • Ensuring that a Problem Record is raised for further analysis after each incident.

Skill Requirements:

To excel in this role, you should possess:

  • Excellent communication and problem-solving skills.
  • A strong understanding of technical and business processes.
  • The ability to work collaboratively with cross-functional teams.
  • Strong analytical and documentation skills.

Benefits:

This role offers the opportunity to be part of a dynamic IT team, contributing to the success and resilience of our organization. If you are a motivated and detail-oriented professional with a passion for incident response, we encourage you to apply.