Customer Service Representative German

1 month ago


Budapest, Budapest, Czech Republic Formlabs Kft Full time
About the Role

We are seeking a highly skilled Customer Service Agent to join our team at Formlabs Kft. As a key member of our Customer Services team, you will play a vital role in providing exceptional support to our users, ensuring they have the best tools and an amazing experience.

Key Responsibilities
  • Provide top-notch support to customers via phone, email, and chat, ensuring their queries are resolved efficiently and effectively.
  • Collaborate with our international engineering team to feed customer feedback and insights, driving product development and improvement.
  • Stay up-to-date with the latest 3D printing technologies and trends, applying your knowledge to provide expert guidance to customers.
Requirements
  • Excellent analytical and communication skills, with the ability to distill complex technical information into clear, concise language.
  • Fluency in German and English, with the ability to communicate effectively with customers and colleagues.
  • Experience in technical support for hardware products, with a strong understanding of 3D printing technologies.
  • Strong problem-solving skills, with the ability to think critically and creatively.
What We Offer
  • A dynamic and inclusive work environment, with a diverse team of talented individuals.
  • Opportunities for professional growth and development, with a focus on continuous learning and improvement.
  • A comprehensive benefits package, including private health insurance, shares in the company, and a range of other perks.
About Us

Formlabs is a leading manufacturer of 3D printing technologies, with a mission to democratize access to cutting-edge tools and technologies. We are committed to building an inclusive community that values diversity, equity, and inclusion.

We are an equal-opportunity employer, and we welcome applications from candidates of all backgrounds and experiences. If you are passionate about 3D printing, customer service, and making a difference, we encourage you to apply.



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