Automation Support Specialist

1 month ago

Prague, Hlavní město Praha, Czech Republic Make Full time
Job Description:

At Make, we're looking for an Automation Support Specialist to join our global Support team. As an Automation Support Specialist, you'll be responsible for helping our users improve and automate their workflows by connecting apps using our product.

Key Responsibilities:
  • Participate in integration solutions to help our users automate their workflows.
  • Take ownership of incoming requests from end-users and respond to questions related to automation.
  • Help customers with different issues in their automation processes in our product.
  • Work with the Make product to ensure seamless integration and automation.
  • Collaborate with Product and Engineering teams on existing and new features.
  • Set up priorities and work with the ticketing system to ensure efficient issue resolution.
  • Learn new product features and report bugs to the Engineering team.
  • Team-play with other team members to solve hard issues in creating integrations between applications.
  • Stay up-to-date with relevant processes and automation processes.
  • Grow professionally and help others grow.

Requirements:
  • Proficiency in English - verbal & written.
  • Excellent client-facing skills.
  • Experience with any ticketing/customer support systems is a plus.
  • Understanding of no-code, low-code automation tools.
  • Understanding of API is a plus.
  • Excitement and interest in playing around with different applications.
  • Interest in automation and learning new technologies.
  • Passion for results and solution-orientation.
  • Ability to express yourself professionally.
  • Feedback-driven behavior & thrill to try new things.
  • Understanding of complex topics and willingness to provide solutions to meet customers' expectations.
  • Ability to set up priorities.
  • Technical or hands-on experience with a no-code automation tool is welcome.

What We Offer:
  • RSUs grant in a rapidly growing company.
  • Annual bonus.
  • 50% allowance for working during weekends, 100% allowance for working during public holidays.
  • Multinational team with 42 nationalities creating the future of automation.
  • Learning & Development plan (online language, professional courses, conference tickets, and other trainings) & 2 Company Learning Days per year.
  • 3 Company Impact Days per year.
  • Notebook/Macbook and 34'' curved monitor.
  • 25 days of vacation, 4 sick days, 1.5 extra day off per month.
  • 10 care days to care for your loved ones.
  • Extra parental vacation (3-6 months).
  • RSUs grant for a newborn child.
  • Life insurance.
  • Benefit Plus Cafeteria (incl. MultiSport Card).
  • Snack bar, coffee, tea, fruit, and vegetable, and sweets all day - every day - available for everyone.
  • Monday breakfast, Wednesday lunch, and Friday break, with company-provided food and drinks, with music and lively discussion.
  • Company therapy pets in Prague's office (dog-friendly office).
  • Company 3D printer.
  • Team buildings, parties, and company events multiple times a year.

What We Stand For:
We roll together - We embrace different ideas to grow together and create powerful solutions. Customer impact first - We empower our customers to succeed, aiming for sustainable impact. Game on - We're explorers at heart: play is our fuel and creativity has no limits. For more, feel free to check out our Life at Make Instagram, Meet-up page, or YouTube to get a sense of the vibe. Make is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment and equal opportunity in all aspects of employment. We will not tolerate any unlawful discrimination or harassment of any kind. We make all employment decisions without regard to race/ethnicity, color, sex, pregnancy, age, sexual orientation, gender identity or expression, transgender status, national origin, citizenship status, religion, physical or mental disability, veteran status, or any other factor protected by applicable anti-discrimination laws. As a US federal contractor, we are committed to the principles of affirmative action in accordance with applicable laws and regulations. Different makes us better. Accessibility and Candidate Notices

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