Automation Support Specialist

2 weeks ago


Prague, Hlavní město Praha, Czech Republic Make Full time
About the Role

We are looking for an experienced Automation Support Specialist to join our team and help our customers achieve their goals through automation. As a key member of our Support team, you will be responsible for providing top-notch support to our users, helping them to automate their workflows and connect applications using our product.

  • Key Responsibilities:
  • Participate in integration solutions and take ownership of incoming requests from end-users.
  • Respond to questions related to automation from customers around the world.
  • Help customers with different issues in their automation processes in our product.
  • Work with Make product to ensure seamless customer experience.
  • Collaborate with Product and Engineering teams on existing and new features.
  • Set up priorities and work with the ticketing system.
  • Learn new product features and report bugs to the Engineering team.
  • Team-play with other team members to solve hard issues in creating integrations between applications.
What We're Looking For

We're seeking an individual with excellent client-facing skills, proficiency in English (verbal and written), and experience with ticketing/customer support systems. Understanding of no-code, low-code automation tools and API is a plus. If you're excited about automation and learning new technologies, have a passion for results and solution-orientation, and enjoy working in a dynamic environment, we'd love to hear from you.

What We Offer

We provide a comprehensive benefits package, including RSUs grant, annual bonus, 50% allowance for working during weekends, and 100% allowance for working during public holidays. Our team is multinational, with 42 nationalities creating the future of automation. We also offer a learning and development plan, company learning days, and impact days. Our office is dog-friendly, and we have a 3D printer and snack bar. We're a company that values diversity, inclusivity, and equal opportunity in all aspects of employment.



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