Microsoft Technical Support Specialist Czech
4 weeks ago
We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing expert technical support to enterprise clients, investigating and resolving complex technical issues, and collaborating with internal teams to ensure all support requests meet Service Level Agreements (SLAs).
Key Responsibilities:- Provide exceptional technical support to enterprise clients, utilizing strong technical knowledge of Office 365, networking, DNS, and Active Directory.
- Investigate and resolve complex technical issues, utilizing excellent communication and problem-solving skills.
- Collaborate with internal teams to escalate issues when necessary, ensuring all support requests meet Service Level Agreements (SLAs).
- Strong technical knowledge of Office 365, networking, DNS, and Active Directory.
- Excellent communication and problem-solving skills.
- Previous experience in technical support or IT is preferred.
- Native-level Czech and fluency in English.
- Full-time position with holiday and Christmas bonuses.
- Relocation package including accommodation in fully equipped company-rented apartments.
- Comprehensive training and certification on Microsoft products.
- Career growth opportunities in a leading global tech company.
Please upload your CV in English and apply for this exciting opportunity.
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