
Financial Services Expert with International Focus
5 days ago
We are seeking an experienced Financial Services Expert to join our team at Ness Solution.
The successful candidate will be responsible for maintaining relationships, ensuring compliance with Service Level Agreements (SLA), and providing technical support to users of our solutions.
This role requires a strong understanding of the payments industry and excellent communication skills to translate technical specifications into business-friendly language.
The Financial Services Expert will work closely with clients to identify their current needs and opportunities to generate additional revenue through new solutions.
- Key Responsibilities:
- Address client needs and identify opportunities for revenue growth.
- Maintain long-term relationships with clients and support them in identifying business requirements.
- Recommend optimal solutions to meet client needs.
- Manage system documentation and participate in implementation processes.
- Collaborate with Service Desk, Compliance, and Project Management teams to ensure operational stability.
- Execute simple projects and adjust work plans according to changing requirements.
- Monitor Service Desk SLAs and provide first-line technical support when needed.
To be successful in this role, you should have:
- English proficiency (C1) in written and spoken communication.
- Minimum 1–2 years of relevant experience in analysis, issue resolution, and problem-solving.
- Education: Master's degree in Information Technology or related field.
- Knowledge of UNIX/Linux operating systems.
- Experience with Postman or other API platforms is a plus.
- Credit card knowledge and experience as a plus.
- Good database development skills will be a plus.
We offer a competitive benefits package, including:
- Sport subscription.
- Private healthcare.
- International projects.
Ness Solution is an international company with a dynamic work environment. We prioritize employee satisfaction and well-being.
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