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Customer Interaction Manager

2 weeks ago

Kraków, Lesser Poland, Czech Republic beBeeEngagement Full time €60,000 - €90,000
Quality Process Engagement Role Overview

As a Quality Process Engagement Advisor, you will be responsible for managing customer interactions via phone and email, resolving issues and providing timely solutions. You will also build strong relationships with customers, collaborate with internal teams to ensure efficient case resolution, and maintain accurate records of customer interactions.

Key Responsibilities
  • Manage and resolve customer inquiries via phone and email
  • Troubleshoot issues and provide timely solutions
  • Build and maintain strong relationships with customers
  • Collaborate with internal teams to ensure efficient case resolution
  • Maintain accurate and up-to-date records of customer interactions
Required Skills and Qualifications
  • Proficiency in Excel
  • MS Office skills
Benefits
  • Training and professional development opportunities
  • Sport subscription and wellness initiatives
  • Private healthcare benefits
  • International project collaborations
  • Free coffee and snacks
  • Bike parking and free parking options
  • Mobile phone allowance
  • In-house training and development programs
  • Modern office environment
  • Casual dress code policy