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Customer Support Professional

2 weeks ago

Remote Kyiv Kraków Warszawa, Czech Republic beBee Careers Full time

Job Description

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We are seeking a highly skilled and enthusiastic customer support professional to join our team. As a technical product specialist, you will be the main point of contact for customers, resolving requests and ensuring exceptional communication experiences.

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Our products have experienced significant growth, with over 2M+ signups and counting. In this role, you will work closely with customers to provide end-to-end support, troubleshoot issues, and guide them through setup and onboarding processes.

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Key Responsibilities:

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  • Manage customer support requests and respond in a timely manner
  • Conduct demo calls and provide product guidance
  • Provide hands-on support and troubleshooting
  • Independently solve client requests and issues
  • Engage proactively with customers to ensure they get the most value from our product
  • Prioritize and manage multiple open issues simultaneously
  • Maintain high-quality support service by contributing to process improvements
  • Develop and maintain our knowledge base by creating and updating support articles and documentation

Requirements:

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To be successful in this role, you will require:

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Technical Skills:

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  • Advanced English skills
  • Experience in technical/product support for SaaS products
  • Strong analytical thinking and problem-solving skills
  • Ability to multitask and prioritize effectively
  • Familiarity with support ticket management software (e.g., Help Scout, Zendesk)

Education and Certifications:

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Bachelor's or Master's degree in a relevant field is desirable.

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Benefits:

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We offer a range of benefits, including:

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  • A flat organizational structure
  • International project opportunities
  • Home office flexibility
  • Sport subscription and training budget
  • Private healthcare
  • Canteen and free snacks
  • Free beverages and parking
  • A modern office environment

Language:

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English (original language code): en