Order Management Coordinator with Dutch Expertise
1 month ago
We are seeking an experienced Order Management Specialist to join our team in Łódź, Poland. As a key member of our order management department, you will be responsible for managing customer accounts, reviewing contracts and schedules, and entering them into the SAP system.
You will also accelerate or prioritize orders upon request, handle requests for quotations, process customer returns, investigate credit and debit inquiries, and issue credit/debit as needed.
In addition, you will conduct regular reviews with your account base to discuss on-time delivery, backlog, and other support issues. You will review, act on, and issue all relevant order-related reports, addressing technical inquiries from customers by utilizing the intranet technical reference and providing alternative solutions using available resources.
Requirements- Previous experience in Customer Service
- Fluency in Dutch and ability to communicate in English
- Good time management and ability to prioritize tasks
- Organized, independent, and proactive approach
- Problem-solving skills and negotiating skills necessary to succeed
- Team player and dedicated individual
- Service-minded and goal-oriented
- Comprehensive training to ensure success in your role
- Technical or managerial career path (everyone can develop their leadership skills)
- Part of a truly awesome team in a well-located office in Łódź
- Opportunity for professional development in an international environment and increasing abilities and skills in various areas
- Life insurance
- Private medical care
- Flexible working hours
- Great atmosphere and comfortable working conditions
- Stable job and cooperation with friendly and high-qualified team
- Soft skills development
- Hybrid model of work
- Integration events
- International team and non-corporate work environment
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