Customer Service Specialist
2 weeks ago
As a Lodging Partner Associate, you will play a crucial role in delivering exceptional customer service for B2B travel-related services. Leveraging your fluency in Danish and English, you will be instrumental in resolving customer inquiries and ensuring seamless experiences, making a direct impact on our global reputation.
Responsibilities:- Resolve customer inquiries through various channels (e.g., voice, chat, email) with minimal customer effort.
- Analyze data to address complex issues promptly and effectively.
- Engage proactively with customers to ensure thorough issue resolution and enhance future interactions.
- Communicate professionally and empathetically, adapting your style to meet the diverse needs of our customers.
- Collaborate with internal teams to escalate and resolve issues impacting customer satisfaction.
- Manage multiple tasks with precision and meet deadlines consistently.
- Identify opportunities for process improvements to enhance customer satisfaction and operational efficiency.
- 6-12 months of proven customer service experience, ideally in a fast-paced environment.
- Fluent in both English and Danish with excellent verbal and written communication skills.
- Associate's degree or equivalent professional experience preferred.
- Proficient in customer care management software and Microsoft Office programs.
- Strong problem-solving skills and ability to handle challenging situations with diplomacy and tact.
- Opportunity to grow within a global organization at the forefront of travel technology.
- Competitive compensation and comprehensive benefits package.
- Impactful work that directly contributes to enhancing customer experiences worldwide.
- Competitive benefits package, including generous time-off, private healthcare, paid public transport, meal voucher, multi-sport card, Travel & Wellness reimbursement, Wellbeing Hub...
- Hybrid work arrangement.
- International, multilingual environment.
- Engagement activities to socialize and help the local community.
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Prague, Hlavní město Praha, Czech Republic beBee Careers Full timeThe role of a Lodging Partner Associate involves delivering exceptional customer service for B2B travel-related services, leveraging fluency in Danish and English to ensure seamless experiences.Key responsibilities include efficiently resolving customer inquiries through various channels, utilizing data analysis to address complex issues promptly and...
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