
Customer Experience Cloud Specialist
5 days ago
We are seeking an experienced Salesforce Marketing Cloud Consultant to join our team at 7N Sp. z o.o.
About the ProjectThe ideal candidate will work on projects related to global commercial IT products, collaborating with an international team.
Possibility of remote work with occasional visits to our Gdańsk office.
As a valued member of our team, you will have the opportunity to contribute to the design, optimization, and oversight of the Salesforce Marketing Cloud solution for notifications, messaging, and customer service initiatives.
You will work closely with product teams and stakeholders to ensure seamless integration between Marketing Cloud and other platforms, including Service Cloud.
Leveraging Marketing Cloud features such as Email Studio, Journey Builder, Transactional Messaging, Data Cloud, and other tools, you will develop solutions tailored to business needs.
Key Responsibilities:- Designing, optimizing, and overseeing the Salesforce Marketing Cloud solution for notifications, messaging, and various customer service initiatives
- Working closely with product teams and stakeholders to ensure smooth integration between Marketing Cloud and other platforms, including Service Cloud
- Leveraging Marketing Cloud features to develop solutions tailored to business needs
- Monitoring performance, identifying areas for improvement, and providing actionable recommendations to enhance customer journeys
- Diagnosing and resolving technical issues to maintain platform efficiency and reliability
- Staying up-to-date with SFMC advancements and industry best practices
- Salesforce experience
- Salesforce Marketing Cloud expertise
- Service Cloud proficiency
- Financial transparency and clear wage model
- Professional development support, including training budget, subsidized language learning, and career development program
- Access to internal trainings, cloud development program, and external e-learning platforms
- Healthcare, life insurance, and multisport sports package
- Opportunity to join the 7N Inspiration Team and participate in high-end events
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