Help Desk Specialist with Technical Support

5 days ago


Gdańsk, Pomerania, Czech Republic WIPRO IT SERVICES POLAND Sp. z o.o. Full time

At WIPRO IT SERVICES POLAND Sp. z o.o., we are seeking a skilled Help Desk Specialist to join our team.

Job Description

This is a fantastic opportunity for a professional who wants to work in an international environment and provide top-notch technical support to our customers.

Your primary responsibility will be to deliver exceptional customer service by addressing technical queries via phone, email, chat, and web platforms.

You will maintain a high level of customer satisfaction by adhering to all service management principles and responding promptly to customer inquiries.

To succeed in this role, you must be proactive, possess excellent communication skills, and have the ability to work effectively under pressure.

Key Responsibilities:
  • Provide timely and effective technical support to customers via multiple channels.
  • Maintain accurate records of customer interactions and feedback.
  • Collaborate with internal teams to resolve complex technical issues.
  • Stay up-to-date with industry trends and developments to enhance your technical expertise.
Requirements

To be considered for this position, you should have:

  • A minimum of 1+ year of experience in a similar role or in IT support.
  • Strong communication and interpersonal skills.
  • The ability to work in a fast-paced environment and prioritize tasks effectively.
  • Fluency in Spanish and English (B2 level) and proficiency in Polish (advantageous).
Benefits

We offer a comprehensive benefits package that includes:

  • International projects and opportunities for growth.
  • A dynamic and startup-like atmosphere.
  • No dress code policy.
  • Free coffee and snacks.

We are looking for a talented individual who shares our passion for delivering exceptional customer experiences. If you are motivated, proactive, and enjoy working in a collaborative environment, we encourage you to apply for this exciting opportunity.



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