Customer Service Representative

3 weeks ago


Prague, Hlavní město Praha, Czech Republic Wolt Full time

At Wolt, we are looking for a highly skilled Customer Service Representative to join our Support team in Prague.

About the Role

This is a full-time and part-time opportunity to support our customers, courier partners, and venues via live chat and phone. The ideal candidate will have great communication skills with a personal touch, a customer-obsessed and team-oriented mindset, and be able to work in shifts in mornings, evenings, and weekends.

What You'll Be Doing
  • Providing top-notch customer service via live chat and phone.
  • Ensuring that delivery operations run smoothly.
  • Developing our support function together with the support team as well as other teams within Wolt.
Our Humble Expectations
  • A bachelor's degree in a relevant field or equivalent experience.
  • Professional working proficiency in English and fluent in Czech language.
  • Ability to work in a fast-paced environment with excellent multitasking skills.
Benefits
  • Development of your communication, multitasking, and prioritization skills.
  • Participation in side projects, such as automation or training.
  • Personal approach and utmost support in your personal growth.
  • Engaging team culture full of fun, respect, and mutual support.
  • Possibility of working from home.
  • Multisport card, Benefit Plus program, discount on Wolt orders, and limitless snacks and drinks in the office.

We estimate the salary for this position to be around 25,000 - 35,000 CZK per month, depending on experience.



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