Customer Service Representative
3 weeks ago
At Wolt, we are looking for a highly skilled Customer Service Representative to join our Support team in Prague.
About the RoleThis is a full-time and part-time opportunity to support our customers, courier partners, and venues via live chat and phone. The ideal candidate will have great communication skills with a personal touch, a customer-obsessed and team-oriented mindset, and be able to work in shifts in mornings, evenings, and weekends.
What You'll Be Doing- Providing top-notch customer service via live chat and phone.
- Ensuring that delivery operations run smoothly.
- Developing our support function together with the support team as well as other teams within Wolt.
- A bachelor's degree in a relevant field or equivalent experience.
- Professional working proficiency in English and fluent in Czech language.
- Ability to work in a fast-paced environment with excellent multitasking skills.
- Development of your communication, multitasking, and prioritization skills.
- Participation in side projects, such as automation or training.
- Personal approach and utmost support in your personal growth.
- Engaging team culture full of fun, respect, and mutual support.
- Possibility of working from home.
- Multisport card, Benefit Plus program, discount on Wolt orders, and limitless snacks and drinks in the office.
We estimate the salary for this position to be around 25,000 - 35,000 CZK per month, depending on experience.
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