Customer Experience Expert

Customer Care Role OverviewThe Customer Care Specialist role is a dynamic position that requires effective communication, problem-solving, and relationship-building skills. The ideal candidate will possess a strong commitment to delivering exceptional customer experiences.Key Responsibilities:Manage and resolve customer inquiries via phone and...

RequirementsBSc degree with 5+ years of hands-on experience in IT infrastructure services with specific and strong experience in Identity Management and Directories. Deep technical knowledge in these areas preferred:Identity life cycle management, roles, and access management.SAP experience, especially access management. Microsoft Directories (Active...

Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our Energy Trading and Risk Management team.

As a Technical Support Specialist, you will be the go-to expert for providing second-line user support to a range of devices. You will be responsible for characterizing, replicating, and solving technical issues in a fast-paced environment.About the RoleYou will have a physical lab at your disposal consisting of different types of devices that will help you...

Job Title: Transformation ExpertJob Description:We are seeking a skilled transformation expert to join our team. As a transformation expert, you will play a key role in driving business growth and improvement by developing and implementing effective solutions.Develop and implement process improvements to drive efficiency and effectiveness.Collaborate with...

Advanced level of English and Danish, with excellent written and verbal communication, listening, and comprehension skills.Strong communication and customer service skills.1 to 2 years of international contact center experience.Proficient in Excel and other Microsoft Office tools.Proven problem-solving abilities, with the capacity to work independently,...

Job Title:A Senior Billing Specialist is responsible for managing billing processes, working closely with internal teams to ensure smooth and accurate billing operations.Key Responsibilities:Create and process customer invoices, including billing corrections and write-offs, ensuring timely payment receipt.Maintain accurate customer account information,...

Job SummaryWe are seeking an experienced professional to join our team as a Security Expert in Network Operations. This role will be responsible for supporting the development and implementation of network visibility processes and requirements, collaborating with key risk stakeholders, and working closely with other teams to ensure effective and adaptable...

Advanced level of English and Finnish, with excellent written and verbal communication, listening, and comprehension skills.Strong communication and customer service skills.1 to 2 years of international contact center experience.Proficient in Excel and other Microsoft Office tools.Proven problem-solving abilities, with the capacity to work independently,...

As a P2P Team Manager, you will be responsible for leading and developing a high-performing team to deliver exceptional service quality.This includes managing staff issues such as timesheets, recruitment, overtime, holidays, appraisals, promotions, sickness, training, and regular team meetings.You will provide encouragement, feedback, and coaching to team...