Deductions and Disputes Management Lead

5 days ago


Katowice Kraków, Czech Republic Capgemini Polska Sp. z o.o. Full time

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology.

About This Role
  • We are seeking an experienced professional to lead our Deductions and Disputes Management team.
  • This role involves managing escalations, ensuring team cycle time and effectiveness for deductions and disputes.
Key Responsibilities
  • Acting as the first escalation point for contested disputes and deductions.
  • Escalating problem deductions and disputes to the client in accordance with the escalation policy and preparing recommendations for actions.
  • Reviewing query developments and trends at various customer levels, providing root cause analysis of anomalies, and recommending solutions.
  • Attending face-to-face customer meetings as required.
Requirements
  • Accounting experience and skills are essential for this role.
What We Offer
  • Private healthcare benefits.
  • Modern technologies and tools.
  • Home office flexibility.
  • A comprehensive benefit platform.
  • Certificates and training opportunities.
  • Access to Pluralsight, Udemy for Business, and other learning resources.
  • Lifelong learning opportunities through continuous feedback and ongoing performance discussions.


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