Lead Collections Manager with a Focus on Team Efficiency

5 days ago

Kraków, Lesser Poland, Czech Republic Antal Full time

We are looking for an experienced Lead Collections Manager to join our team at Antal, a global corporation with a dynamic and innovative work environment. As a key member of our collections team, you will be responsible for leading a group of collections specialists, ensuring efficient operations and high performance.

Job Description

The successful candidate will have proven experience in managing collections teams, with a strong understanding of accounts receivable and collections processes. They will also possess demonstrated leadership skills, with the ability to motivate, coach, and develop a team to achieve high performance.

Key Responsibilities:
  • Lead and manage a team of collections specialists, ensuring efficient operations and high performance.
  • Monitor team workload, set priorities, and allocate tasks to meet department goals.
  • Provide coaching, training, and professional development opportunities to enhance team skills.
  • Oversee the collections process, ensuring timely follow-up on overdue payments and resolving disputes.
  • Analyze accounts receivable data and provide regular reports on collection performance and outstanding debts.
  • Collaborate with internal stakeholders (Finance, Sales, and Customer Service) to resolve payment issues and improve cash flow.
  • Ensure compliance with regulatory standards (e.g., SOX) and company policies in all collection activities.
  • Support process improvements and automation initiatives to enhance efficiency.
  • Handle escalations and complex cases, making recommendations for further actions when necessary.

In addition to these key responsibilities, the successful candidate will also participate in financial audits and support internal and external reporting requirements.

Requirements:

To be considered for this role, you will need to possess the following qualifications and skills:

  • Bachelor's degree in Finance, Accounting, Business Administration, or a related field (preferred).
  • Proven experience in managing collections teams, with a strong understanding of accounts receivable and collections processes.
  • Demonstrated leadership skills, with the ability to motivate, coach, and develop a team to achieve high performance.
  • In-depth understanding of regulatory standards (e.g., SOX) and compliance requirements in finance and collections.
  • Excellent analytical skills, with the ability to interpret accounts receivable data and prepare reports.
  • Ability to handle escalations and complex issues, with a focus on problem-solving and finding effective solutions.
  • Strong communication skills, with the ability to collaborate with internal departments such as Finance, Sales, and Customer Service.
  • A proactive approach to process improvement and automation initiatives, with experience driving efficiency in operations.
  • Fluent in English and Spanish.
Benefits:

We offer a range of benefits to our employees, including:

  • Attractive salary package, including base pay and variable plans, plus benefits like private medical care, life insurance, stock purchase options, and sports cards.
  • Flexible working arrangements with a remote work model.
  • Personalized development plans, rapid progression opportunities, and versatile career paths supported by dedicated committees.
  • Access to technical training, soft skills workshops, management programs, and LinkedIn Learning resources.
  • High employee satisfaction driven by teamwork, strong feedback channels, and a people-first approach.
  • Enjoy social events, family gatherings, and charity auctions.
  • Relax in a comfortable environment featuring a library, relaxation areas, casual dress code, and dedicated parking for cars and bikes.

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