Chief Service Officer

7 days ago

Kraków, Lesser Poland, Czech Republic beBeeBusiness Full time 40,000 - 50,000
Key Managerial Role

This is a leadership position that requires a unique blend of business acumen, strategic thinking, and interpersonal skills. As a Key Managerial Role, you will be responsible for delivering exceptional service to senior stakeholders, enabling them to achieve their objectives while balancing financial and headcount constraints.

Main Responsibilities
  • Maintain an accurate headcount plan and budget forecast, highlighting any risks to meeting targets and providing options to mitigate.
  • Contribute to the overall financial plan and forecast, highlighting any risks to meeting financial targets and providing options to mitigate.
  • Lead the approval process for new headcount requests, applying a reasonable level of critique while ensuring approvals are secured at pace.
  • Interface with external vendors to maintain existing relationships and identify new opportunities for resourcing.
  • Support the design and delivery of strategic initiatives, including the development of business cases and benefit validation to support transformation.
  • Support transformational programs and strategic initiatives, such as benefit delivery, diversity and inclusion, location strategy, and organizational design.
  • Produce regular management reporting, as well as ad-hoc analysis and insights.
  • Solve problems and remove blockers.
Requirements
  • Stakeholder management
  • Training budget
  • Private healthcare
  • Flat structure
  • International projects
  • Multisport card
  • Monthly remote work subsidy
  • Psychological support
  • Conferences
  • Annual performance-based bonus
  • Integration budget
  • International environment
  • Small teams
  • Employee referral bonus
  • Mentoring
  • Workstation reimbursement
  • Company share purchase plan
  • Childcare support program
  • Bike parking
  • Playroom
  • Shower
  • Canteen
  • Free coffee
  • Free beverages
  • Free parking
  • In-house trainings
  • In-house hack days
  • No dress code
  • Modern office
  • Knowledge sharing
  • Garden
  • Massage chairs
  • Kitchen

A customer-first mindset is essential. Senior stakeholder management skills are also crucial, as you will interact with senior managers and hiring managers on a daily basis. Solid business management knowledge is necessary, demonstrating expertise in headcount and financial management. Proficiency in English is required, enabling clear communication with diverse colleagues. Data, reporting, and presenting skills are vital, requiring data analysis and presentation capabilities. Innovative thinking is encouraged, challenging conventional approaches and creating new ways of working in a dynamically changing world.

  • IT Service Owner @

    1 week ago

    Kraków, Lesser Poland, Czech Republic Mindbox S.A. Full time

    Skills & experience required:At least 5 years' experience in IT Service Management, Infrastructure/Software support, or Project ManagementVery good knowledge of ITIL methodologies, especially in SLM, Service Continuity, Information Security Management, Change, Incident & Problem ManagementAbility to build and maintain strong relationships with stakeholders...

  • It Service Owner @

    7 days ago

    Kraków, Lesser Poland, Czech Republic ITDS Full time

    You're ideal for this role if you have:At least 5 years of experience in IT Service Management, Infrastructure/Software support, or Project Management Solid understanding of ITIL methodologies, particularly in service continuity, incident, problem, and change management Strong communication skills in English Experience building effective relationships...

  • IT Service Owner @

    2 weeks ago

    Kraków, Lesser Poland, Czech Republic HSBC Technology Poland Full time

    What you need to have to succeed in this role5+ years of experience in either IT Service Management, Infrastructure or Software support or Project Management, Production Support role.Excellent communication skills, including experience in writing service outage / incident communications to senior stakeholders as well as excellent analytical and...

  • Technical IT Service Manager

    7 days ago

    Kraków, Lesser Poland, Czech Republic beBeeService Full time 4,000,000 - 7,000,000

    IT Service Management ExpertiseWe are seeking an experienced IT Service Owner to join our team. In this role, you will be responsible for the end-to-end management of critical IT services, ensuring their performance, compliance, and alignment with business needs.Job Description:Manage the full lifecycle of assigned IT services across environmentsEnsure...

  • Service Manager @

    3 days ago

    Kraków, Lesser Poland, Czech Republic HSBC Technology Poland Full time

    What you need to have to succeed in this roleRelated field with a minimum of 5 years working experience in IT.Required to have non-technical, soft skills that include how you manage daily work: Time management, problem solving, adaptability, teamwork, leadership, attention to detail, ability to find solutions rather than problems, networking, and conflict...

  • Chief AI Architect

    7 days ago

    Kraków, Lesser Poland, Czech Republic beBeeArtificialIntelligence Full time 1,000,000 - 1,500,000

    We are seeking a seasoned expert in Artificial Intelligence to join our team.Job DescriptionAs an AI Engineer, you will be responsible for delivering impactful, scalable, and secure AI solutions from concept to production.You will collaborate closely with data scientists, engineers, service owners, and business stakeholders to design, build, and deploy AI...

  • Customer Service Agent

    6 days ago

    Kraków, Lesser Poland, Czech Republic SpotOn Full time

    What skill are we searching for?1-3 years of experience working in a call center, customer service environment, Restaurant or related fieldExcellent verbal and written English communication skills to appropriately manage both internal and external partner relationshipsMinimum high school DiplomaAbility to work in hybrid mode: 3 days per week from the office...

  • Junior Customer Service Representative

    7 days ago

    Kraków, Lesser Poland, Czech Republic Amway Full time

    Enthusiastic, communicative people that are willing to support our customersFinnish language at C1/C2 level is a must, together with English at minimum B2 levelExcellent knowledge of additional European language is a plusNot afraid of facing new challenges or opportunitiesWith an enthusiastic approach to teamwork and focus on internal and external...

  • Onsite Service Engineer @

    2 days ago

    Kraków, Lesser Poland, Czech Republic Capgemini Polska Sp. z o.o. Full time

    YOUR PROFILESoft Skills: We value curiosity, problem-solving, and customer service skills. Strong verbal and written communication skills are essential to interact with users and peers of various technical levels. Organizational, time-management, and prioritization skills are crucial, along with a quality-focused and rigorous approach.Hard Skills:...

  • Junior Customer Service Representative with Italian @

    6 days ago

    Kraków, Lesser Poland, Czech Republic Amway Full time

    Enthusiastic, communicative people that are willing to support our customersItalian language at C1/C2 level is a must, together with English at minimum B2 levelExcellent knowledge of additional European language on full professional proficiencyNot afraid of facing new challenges or opportunitiesWith an enthusiastic approach to teamwork and focus on...