Junior Customer Service Representative with Italian @

2 weeks ago

Kraków, Lesser Poland, Czech Republic Amway Full time
  • Enthusiastic, communicative people that are willing to support our customers
  • Italian language at C1/C2 level is a must, together with English at minimum B2 level
  • Excellent knowledge of additional European language on full professional proficiency
  • Not afraid of facing new challenges or opportunities
  • With an enthusiastic approach to teamwork and focus on internal and external customers
  • Knowledge of MS Office applications, especially Excel and PowerPoint is neeeded
  • Previous working experience would be an asset for us
  • Consistently meeting or exceeding established quality standa

Amway is a large multinational family-owned consumer goods company and the leading direct selling company worldwide. Amway offers more than 450 high-quality products and innovative solutions in the categories of nutrition, beauty, and home care exclusively through independent distributors and the own webshop. The company was founded in 1959 in Ada, United States, and operates in more than 100 countries generating revenue of 7.7 billion USD in 2023. Amway's top-selling brands are Nutrilite vitamin, mineral, and dietary supplements, ARTISTRY skincare and color cosmetics, and eSpring water treatment systems.

Purpose of the role

The Customer Service Representative will interact with Amway Business Owners and Amway customers by addressing inquiries and resolving complaints, providing a high level of customer support on a specific product or service.

In our Contact Center Department, we support 27 European markets with the help of people from all over the world, which makes us a truly multinational team.

What can you expect from us?

  • Hybrid Work model (3 days from office and 2 days from home)
  • Private medical care in LuxMed Group
  • MyBenefit Cafeteria Platform (with Multisport card available)
  • Group Life Insurance
  • Additional day off for your Birthday
  • Additional two days off per year for voluntary activities of your choice
  • Employee discount for high-quality Amway products
  • Annual Bonus depending on the yearly company and individual performance
  • Various portfolio of internal&external trainings: professional certifications, access to e-learning platform
  • Possibility of growth inside of organization
  • International team environment Relocation package for candidates outside Poland
  • Numerous company events and office initiatives
  • Family atmosphere with no formal dress-code
  • Attractive office location in the heart of Krakow (High 5ive, Pawia street)
,[Provide excellent customer service for Amway Business Owners to support them in building a successful Amway business, Handle enquiries and requests of ABOs, Customers and Prospects via different communication channels in direct conversations and in writing, Receive, document, and respond to questions related to products, promotions, orders, invoices, payments, returns, incentives, terms and conditions (by using our knowledge management resources), Support users with online platforms, receiving, documenting and reproducing incidents, and resolving them in close cooperation with Technology department, Help ABOs leverage our Sales and Marketing Plan (Core Plan), maximizing the utilization of online resources, Contribute to projects in various departments outside of regular responsibilities, Direct unresolved requests and enquiries to further support levels and to other departments, Protect personal database and applies legal requirements in regard to personal data protection, Generate innovative ideas and solutions that will improve customer satisfaction and support an environment that embraces continuous improvement to drive customer value, Assist other team members to leverage and develop their capabilities, Contribute to Quality Assurance and Training-related tasks outside of regular responsibilities to enable customer service meet our quality standards] Requirements: Tools: . Additionally: Sport Subscription, Private healthcare, Company Events, Annual bonus, MyBenefit, Life insurance, Discounts, Free coffee, Playroom, Bike parking, Free parking, In-house trainings, Modern office, No dress code.

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