Multilingual Customer Service Representative
3 hours ago
We are seeking a highly skilled Multilingual Customer Service Representative to join our team at Goldman Recruitment in Kraków.
Job Description:The ideal candidate will have excellent communication skills in German, Italian, and English, with the ability to articulate complex information in a clear and concise manner.
- Key Responsibilities:
- Respond to business inquiries and customer requests efficiently and effectively
- Address customer questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, and terms and conditions using available resources
- Process customer requests and ensure data accuracy by updating our database regularly
- Keep detailed records of all customer interactions in our ticketing system
- Support the deployment and adoption of new IT solutions within the team
- Develop and propose innovative ideas aimed at enhancing customer satisfaction and experience
- Collaborate with and support team members to help them build their skills and capabilities
- Engage in cross-departmental projects
- Additional Requirements:
- Experience in international projects
- A training budget for professional development
- Private healthcare and sport subscription benefits
- A small team environment
- A modern office space
- In-house trainings and no dress code policy
Company Overview:
We offer a hybrid work model, flexible working hours, private medical care, myBenefit Cafeteria Platform, group life insurance, employee discount, annual bonus, additional day off for your birthday, two extra days off per year, professional development, international team environment, relocation package, company events and initiatives, family atmosphere, and an attractive office location.
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