IT Support Specialist

1 week ago


Budapest, Budapest, Czech Republic Fox HR Consulting Kft. Full time

We are looking for a highly skilled and fluent French speaker to join our team as an IT Support Specialist. As a key member of our Service Desk, you will be responsible for providing top-notch support to our clients via email, chat, and phone.

Key Responsibilities:

  • Providing comprehensive guidance and information on IT-related issues
  • Ensuring all customer contact with the Service Desk is precisely recorded throughout the lifecycle of tickets
  • Managing and prioritizing tickets in an orderly manner
  • Having a proactive approach to service improvement
  • Delegating problems that cannot be resolved on the 1st level to more competent Level 2 and Level 3 teams

About the Role:

  • This is a full-time position offering a competitive salary and cafeteria package
  • Our company offers full-scope training courses from day one
  • You'll have opportunities for internal career advancement and hybrid working hours
  • As a bonus, you'll enjoy free gym membership and employee events

Requirements:

  • Customer-focused mindset
  • Excellent soft skills
  • Customer service or IT helpdesk experience is a plus

About Us:

We're a leading IT professional services company transforming clients' business models for the digital age. With international projects, home office options, and a dynamic work environment, we offer a rewarding career path for ambitious professionals like you.

Salary: We offer a competitive salary range of $50,000-$65,000 per annum, depending on your qualifications and experience.



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