
Logistics Operations Manager
3 hours ago
C.H. Robinson is a global leader in third-party logistics and freight forwarding.
We help our customers succeed by providing supply chain expertise, strategic consulting, and innovative solutions to optimize their operations.
Job DescriptionService Delivery Supervisor
This role involves overseeing the execution of Service Delivery strategies for assigned customers or portfolios, ensuring service excellence and customer satisfaction.
You will be responsible for personnel development and management, as well as implementing Operational Excellence through Continuous Improvement approaches.
Key Responsibilities- Drive consistent execution that meets Service Delivery requirements and expectations
- Leverage Operations Dashboards and internal analytics to understand areas of service excellence & service gaps
- Work with teams on actions to address identified gaps
- Learning and utilization of continuous improvement methodology in management of KPIs for the service delivery team
- Identify recurring service delivery interruptions & customer issues, drive root cause analysis and resolve via appropriate corrective & preventive actions
- Maintain key customer contact for Service Delivery (Operational) needs
- Collaborate with multiple areas of the business to drive standardization of leading practices
- Lead direct reports by providing regular feedback, coaching and guidance based on performance, dashboards, and Personal Development Plan
- Ensure assigned team-members have a solid understanding of customer business objectives and the plans to attain those objectives
- Ensure service delivery team has resources required to execute day-to-day operations
- Logistics experience
- Bachelor's degree from an accredited college or university
- Real opportunities to grow your talent in a fast-moving, global organization
- A fun, open, and inclusive workplace that encourages innovative thinking
- Possibility to develop your language skills in our multilingual offices
- Opportunities for professional growth with access to training platforms like Percipio and GoFluent
- Comprehensive benefits: competitive salary and performance-based bonuses, Private medical insurance, additional Life insurance, Cafeteria plan - My Benefit, Employee Assistance Program (EAP), Employee Stock Purchase Plan (ESPP)
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