Professional Help Desk Agent for Large Web Platforms

5 days ago


Prague, Hlavní město Praha, Czech Republic SmartResearch s.r.o. Full time

We are seeking a highly skilled professional to provide expert support for our high-traffic web resources. The ideal candidate will have strong communication skills, experience working with clients, and the ability to work independently.

Key Responsibilities
  • Answering user questions in a timely and accurate manner
  • Processing requests and completing reports efficiently

The successful candidate will be able to analyze situations, make informed decisions, express themselves clearly, and work well in a team environment. Benefits include paid training, an excellent salary of $50,000 - $70,000 per year, and opportunities for career growth.

This position requires English proficiency and offers a modern office environment, sports remuneration, and corporate events. Additional languages such as Russian are an advantage. The role involves checking data, providing information to clients, and working collaboratively with a team to achieve results.

To succeed in this role, you should be able to work night shifts and have a strong stress-resistant and punctual mindset. If you're a motivated individual who is passionate about delivering exceptional customer experiences, we encourage you to apply.



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