Technical Help Desk Professional

8 hours ago


Prague, Hlavní město Praha, Czech Republic ManpowerGroup s.r.o. Full time

About the Job

We are seeking an experienced ICT Service Desk Specialist to join our team. This role will play a critical part in ensuring seamless IT operations within our fast-paced, international environment.

Job Responsibilities:

  • Provide technical support for internal users.
  • Ensure the smooth operation of IT infrastructure and services.
  • Manage hardware and software assets, including installation and updates.
  • Implement new ICT services effectively.
  • Analyze and resolve technical issues, proposing efficient solutions.
  • Collaborate with external ICT providers and create detailed documentation for IT processes.
  • Participate actively in group IT projects.

Requirements:

  • Experience in IT support or a related field.
  • Knowledge of installing and maintaining Windows 10 and software applications.
  • Familiarity with Microsoft 365, MS Azure, and Active Directory.
  • Understanding of networking, hardware (printers, audio/video), and general ICT infrastructure.
  • Professional communication skills, both verbal and written.
  • Proactive work ethic and a medium-level proficiency in English.

What We Offer:

  • A diverse and engaging work environment—no two days are the same
  • Be part of a young, energetic, and innovative team shaping the future of IT.
  • A modern, state-of-the-art workspace in Prague 6 with excellent accessibility.
  • Competitive benefits, including:
    • 5 weeks of vacation
    • Health and life insurance contributions
    • Meal subsidies
    • Company events
    • Cutting-edge hardware for work
    • Discounts on company products/services

Language Requirements:

  • Czech language proficiency is required.

Salary: Our estimated salary for this position is around 60,000 - 80,000 CZK per month, depending on experience.



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