Cloud Process Management Specialist
1 day ago
We are looking for a Cloud Process Management Specialist to join our team in Poland.
The role involves working with various stakeholders (Internal, Customers and Hyperscaler representatives) and making sure internal processes are up to date with contractual requirements and changes implemented on the serviced platforms (AWS, Azure, GCP).
Day-to-day operations are performed by a c. 10-man team based mostly in India, which requires support and guidance in case of out-of-ordinary requests or system issues, as well as review of the performed work.
In this role, you will oversee internal process documentation, automation/templatisation of reporting processes, and assess the impact of Hyperscaler changes on current processes and systems.
Maintaining current billing system (Insight) and driving implementation of new solution (Apptio MSP) are also key responsibilities.
Key Responsibilities:- Supporting CSM & Sales teams with client requests as needed
- Investigating complex issues and anomalies or ad-hoc requests
- Attending internal and external meetings related to Capacity offerings
We offer flexible working hours and remote working model, individual training budget and exam fees for certifications, laptop and equipment of your choice, local package such as private health care, life insurance, MyBenefit cafeteria system.
Please note that all applicants must have the right to work in Poland.
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